Frequently asked questions

Green Chips is the dried-fruit brand of Gia Phat Trading and Food Joint Stock Company (Công ty Cổ phần Thương mại và Thực phẩm Gia Phát) — the brand and the company are the same business. It has ten years in trade and import-export, five years building the agricultural brand, and owns two factories at Cu Chi and Phan Thiet with a combined capacity of 100 tonnes per month. Business registration number 0101969721.

Crispy drying removes water at low temperature under vacuum, so the slice turns crisp without caramelising and keeps its true colour. Soft drying is controlled hot-air drying stopped at the residual moisture that keeps the fruit supple. Freeze drying deep-freezes then sublimates under vacuum — ice becomes vapour directly, cells never collapse, and the aroma stays close to fresh. It is the most expensive method.

Every product has a 12-month shelf life from the production date. Formats vary by line: jackfruit 100g/210g/500g, mixed fruit 100g/250g/500g, freeze-dried durian 30g/50g, soft-dried mango 100g, sweet potato · taro · banana 100g/250g, freeze-dried yogurt 30g.

After opening, reseal the pack and finish it within 3–5 days. Keep it dry, cool and out of direct sunlight. An unopened pack keeps for 12 months from the production date. Refrigeration is not needed — dried fruit has had its water removed, but left open it reabsorbs moisture and loses its crispness.

No Green Chips product contains colouring or preservatives. The crispy-dried line is fruit (95%) plus refined palm olein (5%); freeze-dried durian is 100% durian. Sugar appears only in the two soft-dried mango products, with the proportion stated on the pack. The full ingredient list for every product is printed on the pack and published on that product's page.

Order directly on greenchips.vn — nationwide delivery within Vietnam, free shipping on orders from 299,000 VND. You can also order through the Facebook page, Zalo, or the hotline +84 987 343 456. The list of supermarkets and retail points is being updated.

We deliver nationwide within Vietnam. The delivery fee depends on the region (inner Hanoi, North, Central, South) and is shown at checkout before you place the order; delivery is free for orders from 299,000 VND, counted after discounts. Returns are accepted within 7 days of receipt, provided the product is unopened and intact; the customer pays the return shipping. Contact the hotline/Zalo +84 987 343 456 for return instructions.

Green Chips does not currently operate an official store on any e-commerce marketplace. The official channels are the website greenchips.vn, the Facebook page, Zalo, and the hotline +84 987 343 456. If you see Green Chips products listed on a marketplace, that store is not run by the company — scan the VeriGoods seal on the pack to verify authenticity.

Open the Distributors page: read the policy, use the quick-order pad to build a draft order, and request access to the wholesale price list. Or contact business@greenchips.vn · +84 987 343 456 directly.

Yes. The homepage has a Build-your-box tool — choose up to six products and send a quotation request. We print your branding on the box and quote by volume.

Only what you type into a form yourself, plus visit statistics. When you order: recipient name, phone number, Zalo number, email, delivery address, and invoice details if requested (company name, tax code) — used to deliver, contact you and issue invoices. When you request a quote or subscribe to updates: your name, email and message. Form data is stored on Netlify (our website host) and Google Firebase (our order ledger). The website never collects card details — payment is by bank transfer via VietQR code or cash on delivery. The Vietnamese and English pages use Google Analytics (IP addresses anonymised, ad personalisation off) and Meta Pixel to count page views; Meta Pixel receives no customer name, phone number or email. The live chat window runs on Tawk.to. To view, correct or delete information you have sent, contact business@greenchips.vn.

Yes, through the official channel. Green Chips holds export registration code CVNM31012404300113 issued by China Customs. See the China market page for the catalogue and import process.

The mandatory condition is a registration code issued by the General Administration of Customs of China (GACC) — without one, goods can only move through the grey channel, with a much higher risk of being held at the border. Green Chips holds GACC code CVNM31012404300113, exports through the official channel from its Cu Chi and Phan Thiet factories under HS codes 0813 and 0714, and prepares the full export document set for each shipment.

Five: HACCP Codex 2020 issued by EFC International Certification, US FDA registration 18569982290, China GACC code CVNM31012404300113, ISO 9001:2008, and High-Quality Vietnamese Goods voted by consumers.

MOQ for Green Chips branded goods is agreed order by order — we accept both small trial orders and full-container orders. For private label (OEM), MOQ starts at 10,000 pouches per SKU, because the packaging is printed to the client's own artwork. Lead time: 7–15 days for stock items, 30–45 days for OEM from artwork approval.

Yes. We produce to the client's recipe and packaging, from sample to commercial batch. Because Green Chips owns its factories, we control both the drying recipe and the delivery schedule.

Green Chips ships through all Vietnamese seaports and land border gates — the buyer chooses the port that suits their route. A 20ft container holds approximately 600 cartons. We quote on FOB or CIF terms and send samples within 5–10 days of receiving an enquiry.

Scan the VeriGoods stamp on the pack. It is the traceability system run by Vietnam's Ministry of Industry and Trade — scanning opens the Ministry's page, not one built by Green Chips, so the record is verified by a state authority.

Two factories in Cu Chi and Phan Thiet, 100 tonnes a month in total. They are the company's own plants, not outsourced production.

Email business@greenchips.vn or call +84 987 343 456 — the number works on Zalo, WhatsApp and WeChat. Office at E2-SH19 Eco Home Phuc Loi, Long Bien, Hanoi.